INSTALLATION

Q: How long does the installation take?
Each sensor can be installed in a few minutes. In large buildings, some time is needed to coordinate gateway locations.
Q: Does Lotik perform the installation?
No. Lotik does provide training and technical support for the installer.
Q: Does this mean a 3rd party installer needs to be hired?
Not necessarily. Although we are happy to recommend one. For an existing building, the maintenance staff can perform the install. For new construction, the procurement of hardware and installation usually falls under a subcontractor’s scope of work.

SENSOR

Q: Is the sensor tamper-proof?
The sensor is designed to be as tamper-proof as possible. The clamping mechanism locks in place and requires a certain know-how to remove.
Q: Will the sensor bother tenants?
No. The noise and light indicators turn on only during installation. The small and discreet sensor design blends in with the bathroom environment.

BATTERY

Q: How long does the sensor battery last?
The sensor battery lasts 2 years.
Q: What kind of battery is it?
The sensor battery is a 3.6V lithium ion in a AA form factor. There are several choices. One is model number SL-360, manufactured by Tadiran.
Q: Can the battery be replaced when it dies?
Yes, it can be replaced.
Q: How do I know when a battery needs to be replaced?
An alert via email will notify you.
Q: Does the replacement battery need to be purchased from Lotik?
No. Replacement batteries can be bought from a supplier of your choosing. However, Lotik does get a high-volume price discount that we pass along to our customers.

GATEWAY

Q: How many gateways does a building need?
It depends on the size and layout of the building, and the number of sensors installed. As a general rule of thumb, however, if your building exceeds more than 10,000 square feet, it will likely need more than one gateway.
Q: How many sensors can be connected to a gateway?
Each gateway can support approximately 200 sensors.
Q: How far can a sensor be located from a gateway?
The range varies by building, though vertical range is typically better than horizontal range. As a general rule of thumb, one gateway is needed for every 5 floors.
Q: Where should the gateway(s) be located?
It is best to locate gateways in common areas, such as hallways. Locating gateways in confined spaces, like a closet, will inhibit the radio frequency signal.
Q: What are the electrical requirements for the gateway?
Each gateway needs a 120-volt power supply and cat5 ethernet for internet connection. If ethernet connection is not available, a cellular connection can be provided. However, some buildings have poor cellular reception and are not conducive to this option.
Q: Should an enclosure be built around the gateway?
Building an enclosure around the gateway is an option from an aesthetic standpoint that is entirely up to the building owner. All that is required from a connectivity standpoint is that the antenna(s) remain exposed and protrude from the enclosure. A mesh enclosure is usually the best option to prevent damage and/or tampering.
Q: Can Lotik assist with recommended gateway locations?
Yes. If your building exceeds 10,000 square feet, contact us for a consultation.

MISCELLANEOUS

Q: Can I bill tenants with Lotik?
It depends on local codes and regulations. Lotik does not offer billing services at this time.
Q: What is the warranty?
Lotik offers a 1-year limited warranty on hardware (sensor and gateway).
Q: Does Lotik provide an API for other front-end integrations?
Yes. You do not need to use Lotik’s dashboard.
Q: What is the lead time for orders?
From your point of purchase, the delivery turnaround for hardware is approximately 8 weeks.